Align’s management team has over 90 years of combined experience managing complex insurance operations at insurance company and general insurance agency operations. In each instance, significant efficiency advances were achieved through the implementation of effective technologies and a rigorous streamlining of workflows and processes. Every aspect of Align’s underwriting and policy production process has been designed to incorporate technologies and workflows that ensure that internal efficiencies are maximized.
Align has invested heavily in advanced information technology solutions enterprise wide. Specifically, the Company invested in the following systems solutions:
Policy and Claims Processing
For policy, claims and bill processing, Align purchased InsureSoft’s Diamond® System and MGA Systems’ IMS System.
The Diamond® System is a fully automated and integrated system that enables all processing to happen on-line and in real time; including rating, underwriting, billing, policy issuance and claims. This real time policy and transaction processing eliminates the need for more costly overnight batch processing. The system is scalable to any size, and can extend company-specific business rules out to producers, customers and business partners via multiple interfaces. Align leverages the Diamond system for more complex, higher transactional volume businesses, such as Worker's Compensation Insurance. Align uses its IMS System in businesses with lower transaction volumes and higher average premiums, that nonetheless demand excellent processing capabilities and a completely paperless workflow. The IMS System has been deployed in the Commercial Auto and Specialty Casualty.
Align uses Microsoft’s Great Plains Enterprise Accounting Software to manage its general ledger, accounts receivables and accounts payables. Align has integrated the Great Plains software with its policy and claims processing systems so that the seamless exchange of transaction records, check printing, reconciliation processes and cash management is facilitated.
Align chose Microsoft’s SQL Server Reporting Services to serve its reporting needs due to the fact that all of Align’s integrated infrastructure systems are run on SQL. Reporting Services is a comprehensive, server-based platform for creating, managing and delivering reports to both clients and employees. Reporting Services allows Align’s business users to generate and receive real-time reporting to help make better decisions. SQL Server Reporting Services makes flexible, customized reports available to a broad base of workers and business analysts, as well as to executives and Align’s external clients.